Service Details

I got my porch roof “repaired” in January of 2022 due to leaks within my enclosed porch. During our telephone consultation Robert set up a date with me to complete the inspection and provide an estimate. The day came and went I was not notified by anyone as that was the agreement. I look in my email and see that I have had my roof “inspected” with sky photos and all. The inspection and estimate was given on my home and I was not even notified of anyone coming out. Next, the day of the job the team came out on an agreed date “repaired” my porch roof. Next, i paid, but got an invoice with a $100 discount which I was never given back. After about two weeks to a month the leaks started again, i notified the team and they came out without notifying me again. I just so happen to be coming out of my house when I saw them. Next the leaks happened multiple times snd I reached out via email several times and never was assisted. When I reached back out on IG and text Rob said the office manager who handles emails was out of the office and he’d help. Rob explained that he would schedule a time to come out but came out on his own again without notifying me. This time after he completed “repairs” he said my roof was 100 and it was my neighbors roof and then proceeded to do work on their roof without permission from either me or them. Now after severe rain yesterday, the leaks have gotten extremely worse. I reached out on IG again and the messages were read without response. At this point I don’t know how to get a response other than leave a negative review as i see he replies to that as it may affect his business opportunities. At this point I am requesting a full refund and the 15 year warranty to be honored. One of two things happened, the work that was done was not done right or two my roof was misdiagnosed by his team. Either way I am extremely dissatisfied with this service.

Found them on Instagram. Got back to me with a detailed quote and a fair price. Happy to get an appointment within a few days. Friendly staff. Easy communication. I appreciate it all!! Great work!

The crew showed up on time. The work was done timely. The team removed all debris and was very professional. I have recommended Garrison roofing to others and will continue to do so.

Garrison roofing was a breath of fresh air in terms of their service. Availability, communication, and follow up was grade A! Hoping the repair is fixed for good with their service!

I was recommended this company by someone whom uses them on their investment properties in Philadelphia. I contacted the company and they promptly got back to me with pictures of my roof. They also provided a detailed work order, answered the many questions I had and honored a special I saw them advertising. A date(which was beyond cold)and time was set for 8 am. They were at my property at 7:40 am! The three workers were pleasant, professional and went straight to work.The work was exceptional and a guaranteed warranty for 15 years. I would definitely recommend this company to family, friends and neighbors.

Garrison Roofing, really came through for me. I was also one of the first of 20222 to receive their community grant support and give back. A great percentage off of my original price. They were a big help to me, especially with this pandemic that is going on. Thank you so much 😁

On Mar. 14, 2016, my wife and I contacted Robert Garrison to give us an estimate to repair a badly leaking roof. He e-mailed us a quote for $1,875 for the entire job, which included a 15-year warranty for the flat roof. Robert completed the job within a week and we eventually settled on $1,600 for the entire job. On Nov. 15 there was a flash snow storm in the Delaware Valley and we received about 4 inches of snow and 2 inches of rain in Philadelphia. The following morning, Friday, November 16, my wife and I discovered that small leak in our roof in the same area/spot that Rob had fixed back in Mar. 2016. I immediately called Robert Garrison and he answered my phone and once I gave him my address and the pertinent details he said that he remembered the job and had all the paperwork saved. We texted back and forth with him asking me to send him a picture of the leak and the damage, which I did, and he promised to come by my house and complete the repair that same day (Friday) if the weather cleared up a bit. If not, he promised to come out the next available clear day and that he would call/text me and my wife within an hour of when he was planning to arrive. After not hearing from him through the weekend, I texted on Tuesday morning, Nov. 20, and received no response. I called his number from my cell phone twice and left messages, but still received no response. Later that afternoon, I called Robert from my work number and he answered immediately, but once I identified myself, he apologized and said he had been really busy and that he would get out to my house "later today, or definitely by tomorrow." Again, he promised to text me and my wife when he was en route. Of course, we never heard from him. Now, it is Dec. 4 and I have called Robert 4 more times from 3 separate phone numbers and have left voicemails, but have received no calls back. I also sent him a text message the morning of Dec. 3 and received no text back. I have all e-mails and text messages saved VERY UNPROFESSIONAL. Would give 0 starts if it were possible. ***UPDATE*** His response that it was a separate roof isa complete lie. I reported him to Better Business Bureau due to his unprofessional practices. Again, Rob NEVER returned any phone calls or even offered an explanation. I had to call from multiple different numbers just to reach him because if he recognized my number he'd either block or ignore it. When I did get him on one of the alternate number he'd hem and haw, over up excuses of being so busy, then promise to come later that week and NEVER showed up. It's obvious that the past Google reviews have hurt his business and he taken to responding just in the last 3 months or so. And I'm sure he's encouraging friends and neighbors to counter the negative reviews with positive ones. I hope the people who gave 4 or 5 stars actually got good service. Good for them if they did. I hope it lasts because if there is an issue, they probably will never hear back from him again.

Robert was quick to respond and was able to get his crew out the next day. They were early and got it done in just a few hours.