On Mar. 14, 2016, my wife and I contacted Robert Garrison to give us an estimate to repair a badly leaking roof. He e-mailed us a quote for $1,875 for the entire job, which included a 15-year warranty for the flat roof. Robert completed the job within a week and we eventually settled on $1,600 for the entire job. On Nov. 15 there was a flash snow storm in the Delaware Valley and we received about 4 inches of snow and 2 inches of rain in Philadelphia. The following morning, Friday, November 16, my wife and I discovered that small leak in our roof in the same area/spot that Rob had fixed back in Mar. 2016. I immediately called Robert Garrison and he answered my phone and once I gave him my address and the pertinent details he said that he remembered the job and had all the paperwork saved. We texted back and forth with him asking me to send him a picture of the leak and the damage, which I did, and he promised to come by my house and complete the repair that same day (Friday) if the weather cleared up a bit. If not, he promised to come out the next available clear day and that he would call/text me and my wife within an hour of when he was planning to arrive. After not hearing from him through the weekend, I texted on Tuesday morning, Nov. 20, and received no response. I called his number from my cell phone twice and left messages, but still received no response. Later that afternoon, I called Robert from my work number and he answered immediately, but once I identified myself, he apologized and said he had been really busy and that he would get out to my house “later today, or definitely by tomorrow.” Again, he promised to text me and my wife when he was en route. Of course, we never heard from him. Now, it is Dec. 4 and I have called Robert 4 more times from 3 separate phone numbers and have left voicemails, but have received no calls back. I also sent him a text message the morning of Dec. 3 and received no text back. I have all e-mails and text messages saved VERY UNPROFESSIONAL. Would give 0 starts if it were possible.
His response that it was a separate roof isa complete lie. I reported him to Better Business Bureau due to his unprofessional practices. Again, Rob NEVER returned any phone calls or even offered an explanation. I had to call from multiple different numbers just to reach him because if he recognized my number he’d either block or ignore it. When I did get him on one of the alternate number he’d hem and haw, over up excuses of being so busy, then promise to come later that week and NEVER showed up. It’s obvious that the past Google reviews have hurt his business and he taken to responding just in the last 3 months or so. And I’m sure he’s encouraging friends and neighbors to counter the negative reviews with positive ones. I hope the people who gave 4 or 5 stars actually got good service. Good for them if they did. I hope it lasts because if there is an issue, they probably will never hear back from him again.